Privacy policy

The following document sets forth the Privacy Policy for the Swan Ice website, www.swanice.com.au

Swan Ice is committed to providing you with the best possible customer service experience. Swan Ice is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site that can be viewed without providing personal information, however, for access to future Swan Ice customer support features you are required to submit personally identifiable information. This may include but is not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support inquiries, processing transactions, or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Swan Ice takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressly collect the following non-personally identifiable information, including but not limited to browser type, version, language, operating system, pages viewed while browsing the site, page access times, and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic and trends and delivering personalised content to you while you are at this site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use them for these new purposes only; data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Swan Ice reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the site.

Accessing your personal information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Swan Ice reserves the right to charge a fee for searching for and providing access to your information on a per-request basis.

Contacting us

Swan Ice welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us during business hours Monday to Friday on 08 9581 1293 or sales@swanice.com.au.